For all his lack of emotion, she knows enough to be aware that this isn't easy for him. And she realizes both what a trial this business with his father's estate must be and what torture it apparently is for him to visit Lucrecia.

(And she knows very well that he does it constantly anyway.)

But even so, she feels like she's missing something significant in this story.

She ignores his apology -- she has no idea what there is for him to be apologizing to her for -- and after a moment, she very gently puts a question to him. "What were you hoping would happen?"

And what actually happened then?